Business Process Analysis at Noura Bookstore Using the Business Process Improvement Framework Method

Abstract

The vision of the naura bookstore is to provide the best service for consumers The problem arises when the store grows in size, namely that there is no written business process that is a benchmark in running a business, so that the decisions made can change based on conditions causing business processes that are less effective and efficient. For this reason, business process analysis using the Business Process Improvement (BPI) Framework is needed. The first phase is editing the business processes of the Galuh Bookstore using the Business Process Model and Notation (BPMN), the second phase is conducting Process Validation, Time Validation and Resource Validation on business processes. Then determine the streamlining used to improve the effectiveness and efficiency of business processes. From the results of the proposed analysis, it was found that there was an increase in time in sales transactions of 64.37%, buyer transactions by 77.9%, price labeling of 30%, and editing of goods data by 25.9%.